Shipping Policy
Thank you for visiting Minnie Threads. This Shipping Policy explains our shipping, delivery, and order processing procedures for purchases made through www.minniethreads.com. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
We carefully inspect, pack, and prepare every order to ensure top quality and accuracy.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. Processing time includes order verification, quality check, and packaging prior to shipment.
Product Type & Delivery Timelines
- Ready-to-Wear Items: Dispatched within 1–3 business days and typically delivered within 3–5 business days across Pakistan.
- Customized or Made-to-Order Outfits: Require 1–2 weeks for tailoring, embellishment, and delivery, depending on design complexity and order volume.
- International Orders: Usually delivered within 10–15 business days, depending on destination and customs procedures.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking details.
2. Shipping Rates and Delivery Estimates
Domestic Shipping (Within Pakistan)
We deliver nationwide through trusted courier partners.
- Standard Shipping: 3–5 business days delivery.
- Shipping charges are calculated at checkout based on package weight and size.
International Shipping
We ship worldwide to most countries.
- Standard International Shipping: 10–15 business days delivery (varies by region and customs).
- Shipping costs are displayed at checkout according to order weight and destination.
Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or customs inspections.
3. Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your parcel’s journey until it arrives safely.
4. Customs, Duties, and Taxes
International Orders
Minnie Threads is not responsible for any customs fees, import duties, or additional taxes imposed by your local authorities. These charges are the customer’s responsibility and vary by destination.
Domestic Orders
For deliveries within Pakistan, all applicable taxes are already included in the product prices.
5. Damages and Lost Packages
Minnie Threads takes pride in ensuring your order reaches you securely.
If your order is lost during transit, we will take full responsibility and arrange a replacement or refund, based on availability.
If your order arrives damaged, please contact us within 24 hours of delivery at minniethreads@gmail.com with:
- Clear photos and an unboxing video for verification
- Your order number and courier details
Please retain all original packaging until the claim is resolved. Claims reported after 24 hours of delivery may not be eligible for compensation.
6. Missing or Delayed Deliveries
If your package is marked as delivered but you haven’t received it:
- Check with neighbors, security guards, or your local courier office.
- If still unresolved, contact us at minniethreads@gmail.com with your order number, and we will coordinate with the courier to investigate promptly.
7. Incorrect Address
Please ensure your shipping address is accurate before checkout. Minnie Threads is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, the customer will be responsible for reshipping fees.